Responsibilities
- Engage with customers through various channels, providing exceptional service and support.
- Analyse customer inquiries and issues to provide effective solutions in a timely manner.
- Maintain accurate records of customer interactions using CRM, ensuring all information is up to date.
- Communicate clearly and professionally with customers, addressing their needs and concerns.
- Collaborate with team members to enhance service delivery and improve processes.
- Stay informed about company products and services to provide knowledgeable assistance.
Experience
- Previous experience in a customer service role, preferably within the service industry, is advantageous.
- Familiarity with Salesforce or similar customer relationship management (CRM) systems is desirable.
- Strong analytical skills with the ability to assess situations and provide appropriate solutions.
- Excellent verbal and written communication skills, demonstrating clarity and professionalism.
- A proactive approach to problem-solving with a focus on customer satisfaction
Benefits:
- 25 days holiday + BH
- Hybrid/remote working
- Pizza Fridays